Focus. Focus. Focus.

It’s a well know fact that we get what we focus on. What we focus on expands. Every leader knows that. When we look for evidence that it’s going to be a bad day, we can usually find some reason to make it so. I frequently laugh with clients who think they have nothing to…

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What Does Your Castle Look Like?

Walt Disney, when building Disneyland in Anaheim, CA insisted that the Sleeping Beauty Castle be built first. The architects disagreed with this idea. From their point of view it was not the wisest way to build, it was impractical. The accountants disagreed with this idea too, it was expensive and an unnecessary expense.   No…

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Are You Happy At Work Today?

Do you ever wonder if you feel the same way about your job as people in another company feels about theirs?   I can remember a time when the PR about the company I worked for was so good that the truth about some people’s experience there (like middle managers) was kept quietly in the…

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Do You Know These Listening Secrets?

Whether you are in sales, service, leadership or all three, your ability to communicate is key to your success. One of my clients, a company already getting stellar results with their client relationships, wants to take those a notch higher and deepen their relationships even more. If they can do that, and increase their contract…

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