This last weekend we celebrated the first day of Spring and Easter. It’s traditionally a time of rejoicing and renewal. Is it time for you to renew your vows to “Wow” your customers? Is it time for you to spruce up your commitment to making the positive experiences of people in your process the most…
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Years ago my former boss told me that the easiest way to break the ice at networking meetings and cocktail parties was to have a question to ask. Sounded like a good idea, since I found myself shy in those situations. For years, “What makes your customers happy?” was the question I asked. I heard…
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Happiness is serious business. Studies by Gallup tell us that US companies lose $600 billion worth of productivity ever year due to employee disengagement. And, I’d venture to say employee unhappiness. While engagement and happiness are two different things, one of the paths to happiness is engagement. Engaged employees are more likely to…
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Last week I celebrated my 26th business anniversary. Whew. There were so many points through the years that I thought I just wasn’t going to make it. My belief in my mission was clear. I thought my message was consistent. I knew I was a little ahead of my time but I figured if…
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“In times of change, the learners will inherit the earth, while the knowers will find themselves beautifully equipped to deal with a world that no longer exists.”
– Eric Hoffer
“All meaningful and lasting change starts first in your imagination and then works its way out. Imagination is more important than knowledge.”
– Albert Einstein
“People don’t care how much you know, but they know how much you care by the way you listen.”
– Bob Conklin
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