Customer Service Week, which is October 1-5 this year is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Woo-hoo! It’s a wonderful time to honor your staff and your customers – for after all – without either of them there…
I talk a lot about how to keep employees engaged and happy and taking exquisite care of customers. Over 30 pages of blog posts and articles full of mostly positive points of view on running the kind of business that breeds love and loyalty. What I don’t think I talk about much is what makes people disengaged and unhappy.…
There are all kinds of companies on my mailing list – big ones, little ones and even some really tiny ones. Why? Everyone is concerned about happy customers, happy employees and what they bring – LOYALTY. So what’s loyalty? Is it just longevity? Repeat business? Referrals? It’s way more than that – it’s a combination…
I want to give you some positive feedback for the Customer Care Coach. This format is working well for me and my staff. I’ve have been surprised at how receptive and engaged the staff have been with the activities. I am receiving a lot more positive feedback regarding patient and staff experiences from the staff. I am happy to feel more connection to my staff. I am also relieved and delighted that the preparation is minimal and doesn’t take up a lot of valuable time.
Thank you.
Why is it that the night before I’m leaving on a trip I’m tidying my desk rather than packing my suitcase? Go figure. While rooting through the “in” box I found a copy of an article I yanked out of the Sunday paper in May called the “Courage to Save to World.” As is…
Yesterday was my birthday. It was fun to celebrate over the weekend with friends. Yesterday, I started the morning with meditation and a walk on the beach before coming to work. My usual practice is to continue celebrating for the whole month of July. Why all this celebrating? It’s important. Celebration recognizes, magnifies…
My granddaughter is 10 years old now and did her first overnight trip with a school group this year. It was her first time being away from mom and dad for 4 whole days and nights. It was a great experience and although she expressed a little trepidation, I knew she’d be just fine. …
I really enjoyed your program. It was very impactful. The focus of being positive is not easy, however the impact of being positive far outweighs the challenge in getting my mind there. Your program has helped me be more positive with my staff as well as my personal life. I recently had a friend of mine tell me “you are the happiest person I have ever met”. I attribute this to being positive!
Thank You!
Positive Leadership is a way of life. It is not something that you do, it is something that you become. Walking day by day and month by month with the leaders of our organization and seeing the transformation of the coaching and leadership styles here at WCA is humbling at best. The Positive Leadership course assembled by JoAnna helped us accelerate the talents, skills, and abilities that are necessary to live this life while leading others. The one statement I hear time and time again is, “What are you broadcasting?, which is part of JoAnna’s program and quickly helps our leaders determine if they are above the line or below the line in their thinking.
Did you ever open a file and find an article that you really loved but hadn’t seen in a while? Were you glad that you found it and did you find that not only was it still relevant but that is was more relevant than ever? Yeah, me too. And the funny thing is that sometimes…
(561) 279-0027
