Happy Valentine’s Day. In honor of the day, we’re sending this week’s tip a day early so it lands on your desk with our warm wishes for a day filled with loving intention, many smiles and maybe even a little chocolate! Customers that love doing business with you will come back, buy more and tell…
DetailsToday’s my 21st anniversary of being in business. Wow. That’s a long time and a lot of learning. I began with an idea. Imagine if you will, that every business sits atop a tripod – three legs, needing to be in balance to keep the business stable. Each leg represents a set of relationships. One…
DetailsLet’s look at a story that is a lesson in setting intentions. One evening an old Cherokee told his grandson about a debate that goes on inside people. He said, “My son, the battle is between the two “wolves” inside us all. One is anger, envy, jealousy, sorrow, regret, greed, arrogance, self-pity, guilt, resentment,…
DetailsWhat could gratitude and happiness possibly have to do with success on the job? Everything. There’s plenty of proof that there are health benefits to feeling grateful and happy; such feelings can reduce stress, boost your immune system, open your mind to new possibilities and make it easier to be kind and creative. There’s also…
DetailsThis week it’s Thanksgiving in the US. It’s the time of year when we allow ourselves to get in touch with the things for which we are truly grateful. It offers us a time – away from our usual activity – to pause, to reflect and to feel the joy of appreciation. At this very…
DetailsThe customer’s opinion is more important than it ever was before. 71% of people said they take a friend’s recommendation for a product or service. Customers today are involved and engaged in a way never before possible and it’s changing the game. For the better, I think. The customer’s in charge and the customer…
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