Customer Service Training South Florida

Oct242010

Just let that sink in for a moment. There is so much opportunity in a world where people are willing to spread the good word about the feel good experience they had

Are you a Blabbermouth?

During National Customer Service Week I did a webinar for Manpower HowtoCreateMoreWow. The technology was fun and I was able to do a few polls. As I was talking about Moments of Truth and Moments of Magic (a MOT turned into a WOW for a customer) I asked, In the last week, most of my…

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October 24, 2010Articles, Blogs, Celebrate Customer Service Week, Creating Customer Happiness, Customer Experience, Positive Word of Mouth, Positivity, TipsBy admin

Complain, Complain

Human nature is funny, and the need to complain is a big part of it. Put a person in a room with a “specialist” and they tend to want a little bit of free advice. My friend Robin, a lawyer, says whenever she goes to a party someone usually asks for a little legal advice. My friend…

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October 14, 2010Articles, Creating Customer Happiness, Customer Experience, Customer Service, Happiness, TipsBy admin

Oct142010

Human nature is funny, and the need to complain is a big part of it. Put a person in a room with a “specialist” and they tend to want a little bit of free advice. My friend Robin, a lawyer, says whenever she goes to a party someone usually asks for a little legal advice.

Oct142010

We are all beginning to realize the value of developing long term, loyal relationships with our customer. They buy more and refer more, help us develop the next generation of products and services, and they even help us keep our advertising costs down. But are our customers the only people we should be building long term relationships with? No.

Customer Care – Inside and Out

We are all beginning to realize the value of developing long term, loyal relationships with our customers. They buy more and refer more, help us develop the next generation of products and services, and they even help us keep our advertising costs in reason. But are our customers (people external to our company that buy things from us) the only people we should be building long term relationships with? No. The relationship strategy applies externally and internally as well.

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October 14, 2010Articles, Creating Customer Happiness, Customer Experience, Customer Service, Happiness at work, TipsBy admin

Judy and the Jerk

I was talking to my friend Judy the other day. She owns a small business here in town and has clients all over the country. We were talking about motivating employees because I have been writing a teleclass on that very topic for National Seminars (see below) and I love this energizing topic! Whenever I am working on a project I have a habit of discussing it with a lot of people to get a whole range of opinions

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October 14, 2010Articles, Happiness at work, Leadership, TipsBy admin

Oct142010

I was talking to my friend Judy the other day. She owns a small business here in town and has clients all over the country. We were talking about motivating employees because I have been writing a teleclass on that very topic for National Seminars (see below) and I love this energizing topic! Whenever I am working on a project I have a habit of discussing it with a lot of people to get a whole range of opinions

Oct142010

In today’s business world this kind of performance cannot be achieved without empowerment. It’s a word that’s gotten a bad rap in the last few years as companies without a full understanding of what it really means attempted to push power, without authority, to the front lines. When implemented poorly as a ‘one time event,’ empowerment initiatives do more harm than good. When implemented as an ‘ongoing process,’ it liberates the brilliance of your workforce, re-energizes your organization and thrills your customers!

No Guts, No Glory: 10 Ways to Ease Into Empowerment

It’s hard to be one of the best – it’s hard to be great. It takes real effort to be a Nordstrom, a Container Store, a Whole Foods or a Southwest Airlines. It takes focus, commitment and discipline to craft a culture that yields consistently positive customer experiences — and consistently profitable returns.

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October 14, 2010Articles, TipsBy admin

Want To Keep Customers & Create Profits? These 5 ‘Positivity Pointers’ Can Help You Enhance Your Customer Experience

There’s no doubt about it; customer loyalty is key to profitability. A mere five percent increase in your customer retention could as much as double your bottom line profits! On the flip side, it costs anywhere from 6-30 times more to get new customers than it does to keep the ones you have – that is, if they’ll stay!

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October 14, 2010Articles, Blogs, Creating Customer Happiness, Customer Experience, Happiness at work, TipsBy admin

Oct142010