Customer Service Training South Florida

Oct142010

A while ago, I got to visit Butterfly World. Great place. While there, I thought I was going into the gift shop, apparently I was entering the twilight zone….

Making it Hard at Butterfly World

I thought I was going into the gift shop, apparently I was entering the twilight zone…

October 14, 2010Articles, Creating Customer Happiness, Customer Experience, TipsBy admin

Overcoming Apathy by Bringing the Customer to Life in Your Company

JoAnna Brandi hates to generalize, but I am beginning to think the service givers, especially here in Florida are suffering from a disease I call E.D.S. – Empathy Deficiency Syndrome. Some of the symptoms include apathy and an amazing ability to look right at a customer and not see a thing. The other peculiar indication of this syndrome is the inability to use the words “I’m sorry” or calming phrases such as “I can understand how that might be upsetting.”

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October 14, 2010Articles, TipsBy admin

Oct142010

I am beginning to think the service givers are suffering from a disease I call E.D.S. – Empathy Deficiency Syndrome. Some of the symptoms include apathy and an amazing ability to look right at a customer and not see a thing. The other peculiar indication of this syndrome is the inability to use the words “I’m sorry” or calming phrases such as “I can understand how that might be upsetting.”

Oct142010

Judy and the Jerk

I was talking to my friend Judy the other day. She owns a small business here in town and has clients all over the country. We were talking about motivating employees because I have been writing a teleclass on that very topic for National Seminars (see below) and I love this energizing topic! Whenever I am working on a project I have a habit of discussing it with a lot of people to get a whole range of opinions

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October 14, 2010Articles, Happiness at work, Leadership, TipsBy admin

No Guts, No Glory: 10 Ways to Ease Into Empowerment

It’s hard to be one of the best – it’s hard to be great. It takes real effort to be a Nordstrom, a Container Store, a Whole Foods or a Southwest Airlines. It takes focus, commitment and discipline to craft a culture that yields consistently positive customer experiences — and consistently profitable returns.

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October 14, 2010Articles, TipsBy admin

Oct142010

In today’s business world this kind of performance cannot be achieved without empowerment. It’s a word that’s gotten a bad rap in the last few years as companies without a full understanding of what it really means attempted to push power, without authority, to the front lines. When implemented poorly as a ‘one time event,’ empowerment initiatives do more harm than good. When implemented as an ‘ongoing process,’ it liberates the brilliance of your workforce, re-energizes your organization and thrills your customers!

Oct142010

Want To Keep Customers & Create Profits? These 5 ‘Positivity Pointers’ Can Help You Enhance Your Customer Experience

There’s no doubt about it; customer loyalty is key to profitability. A mere five percent increase in your customer retention could as much as double your bottom line profits! On the flip side, it costs anywhere from 6-30 times more to get new customers than it does to keep the ones you have – that is, if they’ll stay!

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October 14, 2010Articles, Blogs, Creating Customer Happiness, Customer Experience, Happiness at work, TipsBy admin

Sweat The Small Stuff

I know there are popular books out there telling you not to sweat the small stuff – but I’m telling you that when it comes to your customers – you should sweat.

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October 14, 2010Articles, Creating Customer Happiness, Customer Experience, Customer Service, Happiness, TipsBy admin

Oct142010