Steve Jobs taught us much about destiny, design and connecting the dots. ("You can't connect the dots moving forward, you can only connect them looking backward.") I remember reading the commencement speech he made in 2005 at Stamford and went back to read again what he said, describing his own life and his own learning. I was struck with his wisdom and the secrets to his success. He said, "Your time is limited, so don't waste it living someone else's life. Don't be trapped by dogma - which is living with the results of other people's thinking. Don't let the noise of others' opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary."

Looking Back to Connect the Dots

Steve Jobs taught us much about destiny, design and why connect the dots. (“You can’t connect the dots moving forward, you can only connect them looking backward.”)   I remember reading the commencement speech he made in 2005 at Stamford and went back to read again what he said, describing his own life and his…

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Leadership, Tips

Countdown to Customer Happiness Week:

13 Days and 5 Extra Special Customer Care Tips! Customer Happiness Week, aka Customer Service Week 2011, is less than two weeks away! In my last tip I gave you 11 easy yet powerful ways you can celebrate your precious employees from October 3-7. In today’s tip we focus on your precious customers, the people…

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Tips
Lights

9-11-11: A Time to Remember and Recommit

10 Years ago at this time I was in shock. I was in Miami, and had just finished a very successful early morning (7AM) workshop with a banking client and was headed up to the CEOs office for a debrief and discussion of the series of workshops we had created to get people excited about…

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Creating Customer Happiness, Empowerment, Heart space, Listening Skills, Open hearted, Positive Language, Positive Practices, Remembering 9-11