It’s mango season in Florida. It’s been going on a few weeks and even every little corner convenience store has a bin with fresh, local and juicy mangos. Yum. That’s probably why I was inspired to order the snapper with mango salsa a week ago when I went out to dinner with my friend…
DetailsVery worthwhile! I enjoyed every minute of the session. The instructor was informative, engaging and full of life! The session truly inspired our group to remember the importance of our work and to reignite our passion and love for what we do! It was neat to see the “Aha!” moments on the faces of some of my coworkers when talking about emotional intelligence and how to recognize the emotional needs of our clients. I would highly recommend this program.
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I’m sitting at the beach and looking up to a clear blue sky. A small plane passes pulling a banner advertising a local bar that has happy hour every day. I wonder. Do you? Well maybe not even a whole hour, and maybe it’s not everyday (curmudgeons rejoice!). But what if…
DetailsThere’s a quiet revolution going on in business today and its poster child is Tony Hsieh, the CEO of Zappos. While a quiet type himself, he’s built an evangelical following in his own culture, and outside of it, teaching others how to use happiness as a business model.click here to read article Tony’s culture is…
DetailsWhen 15 year old Austin decided he wanted to hook a TV monitor up to his Mac, he wanted to do it right. So he researched how to do it on the web. He knew just what connections had to be made and just the cables needed to do it right. Then he asked his…
DetailsThank you! This workshop is an amazingly positive attitude changing and inspiring program. JoAnna you do a wonderful job sharing with us how we can create (and how we are empowered) a more positive work environment.
Details“We at Metcare were thrilled that you were able to present your Positive Leader workshop to our leaders and managers. As a growing health care business, making the transition
from “treating patients” to “caring for customers,” your message was right on point.
In fact, I’d say you hit it “out of the ballpark.” Your energy was enthusiastically received by our folks as evidenced in the standing ovation they gave you! They told me clearly that they want you back. We’re looking forward to having you at our next Town Hall meeting and starting with your Monday Morning Motivation program.
Thanks for helping us spread the message of positivity to our associates and our customers and welcome to the Metcare family. ”
Michael Earley, Chairman and CEO, Metcare
Details“Thank you so much for sharing your perspective on the power behind building true transformational relationships with customers. We appreciate you contributing your time and expertise with our attendees. Thanks for being part of our conference.”
DetailsJoAnna Brandi created the common sense concept of continuous, competent, caring for exquisite customer care. If your company is not a convert to the wisdom of the Customer Care Coach then you are undoubtedly losing customers at a rate you can’t afford. For every $1 you spend on JoAnna Brandi’s Customer Care Coach–the incredible program…
Details“Thank you for guiding our customer service team through your exciting and impactful Service-to-CARE training. You skillfully crafted an agenda that was targeted to your needs, yet spoke universal truths. The pre-training survey make it possible for us to target action items. We all appreciate the masterful job you did.”
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