JoAnna Brandi created the common sense concept of continuous, competent, caring for exquisite customer care. If your company is not a convert to the wisdom of the Customer Care Coach then you are undoubtedly losing customers at a rate you can’t afford. For every $1 you spend on JoAnna Brandi’s Customer Care Coach–the incredible program…
“Thank you for guiding our customer service team through your exciting and impactful Service-to-CARE training. You skillfully crafted an agenda that was targeted to your needs, yet spoke universal truths. The pre-training survey make it possible for us to target action items. We all appreciate the masterful job you did.”
“Wow! I invited JoAnna Brandi to be the luncheon speaker at our Business Mailer’s Co-op Conference as a ‘value-add’ opportunity for our clients. I knew she was exactly the right person to ignite their passion for creating what she calls ‘exquisite experiences’ for their clients – and that by putting her advice into action they…
These days I’ve been out teaching people how the cultural experiences they create inside their company affects the relationships they have outside the company. Now of course we all know this, have always known this, but as I tell the people enjoying my workshops – the first enemy of knowledge is “knowingness.” It’s not…
“It was an extra special treat having you as a speaker at our June 2010 Leadership development conference. Your excellent delivery made your message of positivity come to life, engaging our group from the very beginning. We appreciated your authenticity and passion for challenging others to be better leaders. I have had such positive feedback…
Last week while enjoying the beach with my visiting family I got the chance to see beautiful pelicans flying by in formation. I don’t see that very often and last week I had the experience 3 times. It was then I remembered something I’d written in the Customer Care Coach® and used my handy “find”…
I recently went out to breakfast with my friend Elaina. We decided on the Panera’s closest to our homes and I was looking forward to my favorite egg sandwich there. I ordered first. “I’ll have the egg and cheese sandwich – no meat – on a scooped out toasted whole grain bagel and a…
I cannot thank you enough for the wonderful presentation you put together for National Business Furniture! It was well prepared and focused on our specific needs and challenges. I’ve heard nothing but positive feedback from all of my customer service representatives. Personally, your positivity techniques have done wonders for my outlook at work and at…
Years ago I was on assignment in NY, training a large number of people in a financial services firm. While the training programs themselves were about customer care, in reality there was a lot of work I did to help people manage stress. I was called in at a time when a fair number…
We just had the most wonderful speaker last week who came to us from Florida. I have been familiar with her work for years, and get her e-newsletter every week. Her topic for the day was “Positivity: The Path to Performance, Productivity and Power.” She was engaging, on target, and smart. She met by conference…
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