If there is one thing I’ve learned for sure in the last almost 26 years in business (on February 1st), it’s that organizations don’t change, people do. When you want to create loyal customers and higher profits by changing the way your organization delivers customer care, you have to change your mind first. …
Details“Good Morning, how may I enrich your life?” That’s the first thing I heard after being connected to a rep at Gano Excel where I buy the stuff I drink instead of coffee. It took me back and made me smile at the same time. He was pleasant, I made my purchase, but his…
DetailsAs the year winds down and comes to a close, and our minds turn to celebration, I’d like to invite you to spend a little time on reflection. These will be some of the questions I’ll be playing with as I reflect on my year. Please feel free to use them, or use…
DetailsIn my experience, there are very few people who are happy at work every day. Challenging customers or bosses, smart competitors looking to put a dent in your business, or even a bad flu season can impact your ability to stay happy and positive at work. What I have observed is that those who…
DetailsI am grateful. I am grateful. I am very grateful. Positive Leaders “get” gratitude. For one thing, they practice gratitude. They find their own ways of feeling it, celebrating it and sharing it. They practice its many forms throughout their day, knowing that in a world where leaders broadcast their emotions constantly, gratitude is…
DetailsI’m out in CA visiting my daughter and enjoying the grand kids. Getting ready for dinner the other night, she pulled out some of the “company china” to make the table special. I love that. It reminded me of one of my earliest clients who used a personal story to illustrate to her staff…
Details
(561) 279-0027
