Customer Service Training South Florida

Oct262010

Can You Create a Culture of Appreciation?

William James, the great American psychologist once said that “the greatest of human needs is the need for appreciation.” Wow – he was really on the right track with that one! Whether we are talking about personal or business relationships we all crave appreciation. We all want to know we are valued. We all want…

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October 26, 2010TipsBy admin

Are you a Blabbermouth?

During National Customer Service Week I did a webinar for Manpower HowtoCreateMoreWow. The technology was fun and I was able to do a few polls. As I was talking about Moments of Truth and Moments of Magic (a MOT turned into a WOW for a customer) I asked, In the last week, most of my…

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October 24, 2010Articles, Blogs, Celebrate Customer Service Week, Creating Customer Happiness, Customer Experience, Positive Word of Mouth, Positivity, TipsBy admin

Oct242010

Just let that sink in for a moment. There is so much opportunity in a world where people are willing to spread the good word about the feel good experience they had

Oct142010

Complain, Complain

Human nature is funny, and the need to complain is a big part of it. Put a person in a room with a “specialist” and they tend to want a little bit of free advice. My friend Robin, a lawyer, says whenever she goes to a party someone usually asks for a little legal advice. My friend…

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October 14, 2010Articles, Creating Customer Happiness, Customer Experience, Customer Service, Happiness, TipsBy admin

Customer Care – Inside and Out

We are all beginning to realize the value of developing long term, loyal relationships with our customers. They buy more and refer more, help us develop the next generation of products and services, and they even help us keep our advertising costs in reason. But are our customers (people external to our company that buy things from us) the only people we should be building long term relationships with? No. The relationship strategy applies externally and internally as well.

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October 14, 2010Articles, Creating Customer Happiness, Customer Experience, Customer Service, Happiness at work, TipsBy admin

Oct142010

We are all beginning to realize the value of developing long term, loyal relationships with our customer. They buy more and refer more, help us develop the next generation of products and services, and they even help us keep our advertising costs down. But are our customers the only people we should be building long term relationships with? No.

Oct142010

Judy and the Jerk

I was talking to my friend Judy the other day. She owns a small business here in town and has clients all over the country. We were talking about motivating employees because I have been writing a teleclass on that very topic for National Seminars (see below) and I love this energizing topic! Whenever I am working on a project I have a habit of discussing it with a lot of people to get a whole range of opinions

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October 14, 2010Articles, Happiness at work, Leadership, TipsBy admin

No Guts, No Glory: 10 Ways to Ease Into Empowerment

It’s hard to be one of the best – it’s hard to be great. It takes real effort to be a Nordstrom, a Container Store, a Whole Foods or a Southwest Airlines. It takes focus, commitment and discipline to craft a culture that yields consistently positive customer experiences — and consistently profitable returns.

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October 14, 2010Articles, TipsBy admin

Oct142010