Happy Valentines

Happy Valentine’s Day

A day dedicated to love. How nice.   Everyone every where seems to be smiling today. At the farmer’s market this morning, the several stops I made today, even the dry cleaners where I complained about the stains they added to my cute little red jacket.   The supermarket seemed brimming with couples picking out…

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Core Competencies

Core Competencies

I love Peter Drucker, always have, always will.   I started learning Druckerisms early in my career since he was a favorite consultant of my former boss, Gerry Leeds. http://leeds.colorado.edu/About_Leeds/interior.aspx?id=238   Drucker believed that every three years every company had to take a look at their “Theory of Business.” That theory is made up of the…

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Core Strength

Core Strength

Happy New Year!   Today’s my first day back to exercising and blogging in a few weeks. A nasty cold, some minor surgery, and the holidays out of state visiting family has kept me away from both.   It feels good to back.   This morning at my “Extreme Stretch” class my brain kicked into…

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Customer Care Quotes

What the Mind Believes

Last week I had the honor to chair the North American Conference on Customer Management’s Customer First conference in Anaheim, CA at Disneyland. What a treat. (You can read more about it in this week’s tip)   One of the several speakers I had the honor to introduce was Robert Stephens, the founder of the…

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Walk like a Dancer

Walk Like A Dancer

I was schlepping myself and my luggage through the airport this week feeling tired and old when I heard my friend and teacher Scotty’s voice in my head. “Walk like a dancer JoAnna, walk like a dancer.”

I have to tell you that at that very moment I felt myself grow taller, I felt my gaze rise from the moving sidewalk to what passes for a horizon in an airport, I took a deeper breath, I lifted my head and heart and then exhaled. I thought of how a dancer might move her body through an airport pulling luggage. I figured it had to be different than the way I’d been doing it. So I made up, in my mind, a vision of how I thought a trained and graceful dancer would be moving herself through the tunnel between terminals A and B – a mighty distance.

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Feel Good

What Makes YOU Feel Good at Work?

According to my informal research people who feel good at work are more productive, like their jobs more, have better performance, are more likely to be creative, enjoy “going the extra mile,” and have more energy at the end of the day when they go home to be with their families or pursue hobbies and…

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Authentic Happiness

All Fired Up

What are your strengths? Over the last year I’ve done some things that have some of my friends wondering about me. Maybe it’s that I’m getting better with age. Maybe it’s being afraid to age. Maybe it’s all these happiness coaches I hang out with and study with.   One of the things we learn…

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