What you are famous for is subjective and personal. I chuckled one day when reading my evaluations after a speech I’d delivered that morning.“JoAnna’s energy is better than a second cup of coffee!” exclaimed a happy attendee. The conference producer was thrilled since she had hired me specifically to get the group fired up about taking…
DetailsAs a leader, you impact the lives of many – your colleagues, your customers, your suppliers, and your professional community. What you may forget though is that you also impact their families, their friends, their circles of influence and even their churches. Every culture has a ‘Spillover’ as well as a ‘Crossover’ effect. You know…
DetailsThis last weekend we celebrated the first day of Spring and Easter. It’s traditionally a time of rejoicing and renewal. Is it time for you to renew your vows to “Wow” your customers? Is it time for you to spruce up your commitment to making the positive experiences of people in your process the most…
DetailsYears ago my former boss told me that the easiest way to break the ice at networking meetings and cocktail parties was to have a question to ask. Sounded like a good idea, since I found myself shy in those situations. For years, “What makes your customers happy?” was the question I asked. I heard…
DetailsHappiness is serious business. Studies by Gallup tell us that US companies lose $600 billion worth of productivity ever year due to employee disengagement. And, I’d venture to say employee unhappiness. While engagement and happiness are two different things, one of the paths to happiness is engagement. Engaged employees are more likely to…
DetailsLast week I celebrated my 26th business anniversary. Whew. There were so many points through the years that I thought I just wasn’t going to make it. My belief in my mission was clear. I thought my message was consistent. I knew I was a little ahead of my time but I figured if…
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