Dear JoAnna,
I want to thank you for the WONDERFUL day retreat you led for us last week. I am still thinking about it and have my action items right next to me right now to remind me of what I want to do to follow up on our day together. Because you did take
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Often when doing research for clients we ask their customers to rate them on a 10 point numeric scale. If they rate the client a 9 or a 10 we ask the asset focused question. “What are the favorable components of your experience with the Company?” For almost all of our clients the…
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“For the most part, customers are irrational beings, making many decisions based on feelings and emotions, some which they don’t even know they have. Nothing we do triggers these emotions more than the experience our customers have with us every day. When everyone here finally realizes and embraces their role in this, we will have…
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Did you notice we tend to save our celebrations for the really big moments in life rather than taking the time to rejoice in the everyday accomplishments that make us proud? That’s unfortunate because it limits the number of celebrations we have. Let’s change that. Why not ask yourself (and those who work with you),…
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“Of course we care about our wages and we wouldn’t work without them. But we care about more than money.We want work that is challenging and engaging, that enables us to exercise some discretion and control of what we do, and that provides us opportunities to grow.” So says, Barry Schwartz, a professor of psychology…
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When I lived up north I was an avid organic gardener. I learned the tomatoes were happy when I prepared the soil well, fed it compost, oriented the plot toward the sun, watered it deeply, planted at the right time, picked off the bugs, drowned the slugs, planted basil on one side of them and…
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A recent study by CEO.com revealed that 87% Inc. 500 CEOs are active on social media. Their companies are growing fast and they know the value of keeping their finger on the pulse of what their customers (and competitor’s customers are saying). Whether large or small business, executives are learning the benefits that come along by being…
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In the last few days of June, I had the pleasure to attend the Fourth World Congress of the International Positive Psychology Association. Wow! I was amazed at the rush of people that moved ever so quickly as the doors opened to get seats at the front of the ballroom which held all 1500 of…
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While out to dinner with a friend last week, he carefully and specifically ordered his drink, a bloody Mary. “I’d like it made with plain tomato juice, vodka, and a lime, I don’t want any spices at all, please.” The server took the order and shortly returned with a drink that included the spices. After tasting…
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He had a cow head on the truck and a sign that said “You wave and I’ll moo.”That was Stew Leonard’s grandfather who delivered milk from this truck. If you’re not from CT you may not know that Stew Leonards is the legendary grocer in CT. The company’s leadership style may be considered as wacky…
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