Last week I had the honor to chair the North American Conference on Customer Management’s Customer First conference in Anaheim, CA at Disneyland. What a treat. (You can read more about it in this week’s tip) One of the several speakers I had the honor to introduce was Robert Stephens, the founder of the…
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I was schlepping myself and my luggage through the airport this week feeling tired and old when I heard my friend and teacher Scotty’s voice in my head. “Walk like a dancer JoAnna, walk like a dancer.”
I have to tell you that at that very moment I felt myself grow taller, I felt my gaze rise from the moving sidewalk to what passes for a horizon in an airport, I took a deeper breath, I lifted my head and heart and then exhaled. I thought of how a dancer might move her body through an airport pulling luggage. I figured it had to be different than the way I’d been doing it. So I made up, in my mind, a vision of how I thought a trained and graceful dancer would be moving herself through the tunnel between terminals A and B – a mighty distance.
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Monday morning, like many mornings, I woke up in a hotel. A brand spanking new Comfort Inn Suites in Tampa , Florida. Like many mornings the phone rang at 6:30 and stirred me out of a deep sleep. “Beeep -beeep – beeep -beeep,” was the first sound I heard. Dumb-dumb-dumb. Here was the hotel’s…
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According to my informal research people who feel good at work are more productive, like their jobs more, have better performance, are more likely to be creative, enjoy “going the extra mile,” and have more energy at the end of the day when they go home to be with their families or pursue hobbies and…
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What are your strengths? Over the last year I’ve done some things that have some of my friends wondering about me. Maybe it’s that I’m getting better with age. Maybe it’s being afraid to age. Maybe it’s all these happiness coaches I hang out with and study with. One of the things we learn…
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I sat down on the flight from West Palm Beach to Atlanta, shortly followed by my seat mates, a lovely couple from Chicago who were just coming from an anniversary celebration trip on Singer Island.
Not expecting much of a response I asked, “How was the vacation?”
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I had to call the bank the other day and ask the embarrassing question, “What’s my favorite book?” The woman on the other end of the line didn’t understand, she said “Excuse me?” “My favorite book, I need to know what it is… ah, was ” I said. “Apparently the favorite book I…
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It all started as a crazy idea. From an intern nonetheless. While the “real” Olympics were taking place in China the folks over at the Midwest ISO were having an Olympics all their own. The intern – Brooke Rodda – thought it would be great fun to come up with some challenges for interdepartmental…
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I’m an “expert” columnist for Customer Advantage Newsletter and ever few weeks or months they send me questions which I answer. I almost always forget to publish those Q & A’s and so today with my new eyes on potential blog posts I answered one of their questions and then before filing it away said…
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